Collectibles Refund Policy

Refund & Cancellation Policy – Geek Obsession
Geek Obsession · El Paso, TX

Refund & Cancellation Policy

We believe in fair, transparent policies. Here's exactly what to expect in every situation.

✅

Pre-Order Cancellation

85% back to card, 15% fee retained

📦

Damaged Items

Replacement, store credit, or full refund

🚫

Distributor Cancellation

100% full refund, no fees

🛒

In-Stock Returns

Final sale — no refunds

🔄

Pre-Order Cancellations

Partial Refund

We understand that circumstances change. If you need to cancel a pre-order before it ships, we're happy to accommodate with the following terms:

A 15% cancellation fee will be retained to cover payment processing and reservation costs. The remaining 85% will be refunded to your original payment method within 5–10 business days.

⚠️ Cancellations are only possible before an item has shipped. Once a shipping label is created, the order is no longer eligible for cancellation.
1Contact us at our store email with your order number and cancellation request.
2We'll confirm your cancellation and calculate your refund amount.
385% is returned to your original payment method within 5–10 business days.
📦

Damaged or Defective Items

Full Resolution

We take great care in packaging every order. If your item arrives damaged or defective, we will make it right.

Please contact us within 48 hours of delivery and include clear photos of the damage. Once verified, you may choose from:

What qualifies as a damaged item?

📦
Shipping box damage (the outer brown cardboard box) is not eligible for a refund or replacement under any circumstances — this is only the outer protective packaging.

Retail item box damage (the branded box the figure comes in) is generally not eligible, as most collectors display items out of box. Exception: if the item is a limited, numbered, or special edition where the packaging is explicitly part of the collectible's value (e.g. numbered editions, items with certificates of authenticity, artbooks, or deluxe packaging), retail box damage may be considered on a case-by-case basis — please contact us with photos.

Damage to the actual item (the figure, statue, or product itself) is always eligible — broken parts, paint defects, missing accessories, or structural damage.
AReplacement — we'll ship a replacement item at no cost to you.
BStore Credit — full value credited to your Geek Obsession account, never expires.
COriginal Payment Refund — full refund returned to your original payment method within 5–10 business days.
⚠️ Damage claims reported after 48 hours of delivery cannot be processed. Please inspect your order promptly upon arrival.
🚫

Distributor Cancellations

Full Refund

Occasionally, manufacturers or distributors cancel or discontinue a product after pre-orders have been placed. This is rare, but it happens in the collectibles industry.

If we are unable to fulfill your pre-order due to a distributor cancellation or supply issue that is outside our control, you will receive a full 100% refund to your original payment method — no fees, no store credit.

✅ We will notify you by email as soon as we are informed of any cancellation and process your refund promptly.
🛒

In-Stock Item Returns

Final Sale

All in-stock, ready-to-ship items are final sale. We do not accept returns or issue refunds for change-of-mind purchases on in-stock items.

We encourage you to review product details, dimensions, and photos carefully before completing your purchase. If you have any questions about a product, reach out before you buy — we're happy to help.

💡 This policy does not affect your rights in the case of a damaged or defective item — those are always covered regardless of stock status.
💸

Associated Fees

Case by Case

Depending on the situation, certain fees may be applied to refunds or resolutions:

1Shipping Fees — If a refund is issued on an order that has already shipped, the original shipping cost may be deducted from the refund amount. This applies only in cases where the item has left our facility.
2Restocking Fee — A restocking fee may be applied on a case-by-case basis depending on the nature of the return or resolution. We will always communicate any applicable fees before processing.
✅ Distributor cancellations are always fully refunded with no fees of any kind — shipping, restocking, or otherwise.

Questions About Your Order?

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Last updated: May 2026 · Geek Obsession · El Paso, Texas