All custom and personalized orders are final sale. Because these items are made specifically for you and cannot be resold, we do not accept returns or issue refunds for change-of-mind purchases once production has begun.

All custom orders require customer specifications to be submitted in writing (via email or message) prior to production. Where applicable, a digital proof or mockup will be provided for approval before we begin. Once a proof has been approved or production has started based on your written specifications, the order is considered confirmed and non-refundable.

Geek Obsession acts solely as a production service when printing, engraving, embroidering, or otherwise reproducing customer-provided artwork or designs.

By submitting artwork or a design for production, the customer confirms and warrants that they own the rights to that design or have obtained proper permission from the copyright holder to reproduce it. The customer assumes full legal and financial responsibility for any copyright, trademark, or intellectual property claims arising from their submitted artwork.

For designs created by Geek Obsession on behalf of the customer, all original artwork remains the intellectual property of Geek Obsession unless a separate written agreement has been made.

All ready-made handmade items are final sale. We do not accept returns or issue refunds for change-of-mind purchases. Please review all product photos, dimensions, and descriptions carefully before completing your purchase.

All shadow boxes, dioramas, rugs, and decorative items are intended for decorative purposes only and are not intended for resale or commercial use unless explicitly stated.

All candles are final sale once opened or used. Candles are handmade in small batches and slight variations in color, scent intensity, or texture are normal and expected — these do not qualify as defects.

Each candle comes with safety and burn instructions. Geek Obsession is not liable for any damage, injury, or loss resulting from improper use, failure to follow burn instructions, or leaving a burning candle unattended.

All soaps and beauty products are final sale once opened. For health and hygiene reasons, opened items cannot be returned, exchanged, or refunded under any circumstances.

All products include a full ingredient list. Customers are responsible for reviewing all ingredients prior to use and checking for any known allergies or sensitivities. Geek Obsession strongly recommends performing a patch test before full use of any new product.

All floral arrangements are handcrafted to order and are perishable in nature. Due to the nature of fresh flowers, all sales are final once an arrangement has been delivered.

Product listings display a representative image of each arrangement. Slight variations in color, flower type, or composition may occur depending on seasonal availability — this is standard practice across the floral industry and does not constitute a defect or grounds for a refund.

All floral arrangements are labeled as decorative items and are not intended for consumption or commercial resale.

Depending on the situation, the following fees may apply to any approved refund or resolution: